Refunds and
cancellations, fairly
How deposits, cancellations, reschedules and refunds work at Style & Wear Lab — including what happens when life gets in the way on either side.
Last updated: 12 January 2026
The 48-hour rule covers most situations
Styling is appointment-based: your slot is held for you and nobody else. Our refund policy balances that against the fact that life happens — illness, childcare collapses, work emergencies.
Nothing here limits your rights under Australian Consumer Law. If we fail to deliver the service as described, the remedy isn't capped by this page.
Who you're dealing with
Style & Wear Lab Pty Ltd
Director: Amelia Hartley
ABN 47 913 628 540 · Queensland, Australia
Birtinya Service Centre, Kawana Way, Birtinya QLD 4575
+61 2 9331 6084
styleandwearlab@gmail.com
Rescheduling
Free to reschedule up to 48 hours before the session, as many times as needed. Inside 48 hours we do our best — one late reschedule per booking is usually fine.
Membership months can be paused instead of refunded — up to three months a year, one message does it.
Cancelling a booking
Cancel more than 48 hours before the session: full refund of the deposit, back the way it came, within 5 business days.
Cancel inside 48 hours: the 30% deposit is retained — that slot was held and usually can't be resold at short notice. Sessions paid in full get the balance refunded; only the deposit portion is kept.
When we cancel
If a stylist is ill or an emergency hits our side, you choose: priority rebooking (we move other clients if needed) or a full refund including the deposit. Either is decided within 24 hours.
This has happened twice in seven years. Both clients chose to rebook; both got upgraded session time as an apology.
Partial sessions and dissatisfaction
End a session early for any reason and the unused portion is refunded pro-rata. If the service genuinely wasn't delivered as described, tell us within 7 days and we'll fix it — redo, credit or refund depending on what happened.
Gift vouchers are refundable to the purchaser within 14 days of purchase if unredeemed. After that they stay valid for their 12-month term and transfer freely.
On this page
- Rescheduling
- Cancelling a booking
- When we cancel
- Partial sessions and dissatisfaction
Amelia handles these personally
Questions about your data? Write to styleandwearlab@gmail.com — a person reads these.
A note from Amelia
"We wrote these pages ourselves, in normal language, because nobody should need a law degree to book a stylist. If a sentence reads like jargon, tell us and we'll fix it." — Amelia Hartley, director
Quick reference
| Situation | Outcome |
|---|---|
| Reschedule, more than 48h out | Free, unlimited |
| Cancel, more than 48h out | Full refund in 5 business days |
| Cancel inside 48h | Deposit (30%) retained |
| We cancel | Full refund or priority rebooking — your pick |
| Session ended early by you | Pro-rata refund of unused time |
Need to cancel or reschedule?
Email styleandwearlab@gmail.com or call +61 2 9331 6084. Same-day replies on weekdays; Saturday sessions get Saturday replies.
Contact the studio
+61 2 9331 6084
styleandwearlab@gmail.com
Birtinya Service Centre, Kawana Way, QLD 4575
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